Our delivery times range between two and four weeks after receipt of an order with advance payment and approval of artwork. However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.
Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. If you still need changes then it will be processed as a new order.
Most preferred format is Illustrator or .eps vector artwork and all fonts converted to outlines/curves. We also except .jpg, .pdf, .tiff, .png, .psd or .bmp files (please enlarge artwork 4 times larger than the pin size). We highly recommend the use of Pantone Matching System colors in your art in order to reproduce the colors you require. For our Digital Pins, artwork should be at least 300 dpi or higher.
All domestic orders are shipped via DTDC / Aramex / First Flight / Blue Dart and International orders are shipped via FedEx / DHL, please contact us for shipping rates. We can also ship orders on your courier account too if required.