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General Information

TERMS & CONDITIONS

  • Acknowledgments
    All orders will be quoted promptly with an estimated shipping date. Please review the acknowledgment carefully and let us know if there are any differences from your original instructions.

  • Artwork
    Camera-ready artwork supplied in electronic vector format is preferred. All text should be converted to outlines or curves in order to reproduce your design exactly. If you need assistance with your artwork, we offer art and design services free of charge with a confirmed order. For our Photo Image items, supply a proper image in high resolution.

  • Changes or Cancellations
    Any changes or cancellations are subject to charges based on costs incurred up to time of your request. No change is accepted once an order is in production. It will be processed as a new order.

  • Delivery Time
    Our delivery times range between two and six weeks after receipt of an order and approval of artwork (please refer to the appropriate item on this website for the normal delivery times listed). However, some delivery times may vary depending upon the quantity, production methods used, or uniqueness of your design requirements.

  • Dies
    All custom dies are maintained for the exclusive use of our original customer and remain the property of Orosilber Joaillerie Pvt Ltd., Dies are kept for a period of two years from date of last order.

  • Guarantee/Warranty
    We guarantee all our products to be of the finest quality and superior craftsmanship.

Less Than Minimum
Quantities less than those specified are not available.

 

  • Overruns and Under runs
    We reserve the right to ship and invoice 5% over or under the quantity ordered.

 

  • Packaging
    Unless specified, all pins are individually poly-bagged and precious metal jewelry items in gift box. Alternative packaging is available, contact us for details.

  • Payment Terms
    Payment is required with order. We accept Credit / Debit Card, Pay Pal, T/T, RTGS / NEFT and by Cheque.

  • Phone & Handwritten Orders
    Phone orders for custom items is not accepted. We will not be responsible for errors on handwritten orders.

  • Pin Size
    Pricing of pins is based on the longest dimension.

  • Precious Metals
    Prices are subject to change without notice due to precious metal market price fluctuations.

  • Pre-Production Samples
    A sample before production is available at a cost of the item plus any set-up and die charges. Contact us for these charges. Please note that a sample may delay final delivery up to 3 weeks. Speculative samples are not available.

 Rush Orders
All orders requiring less than normal delivery time must be confirmed with us and are subject to a surcharge.

  • Shipping Method
    We can shipped orders by by DTDC / ARAMRX / First Flight / Blue Dart / INDIA POST and Courier Surface Service in domestic and International we can ship by DHL / FEDEX. We will charge the actual freight charges accordingly.

  • Trademarks
    Orosilber assumes that its customers have the rights for usage on all trademarked, service marked and / or copyrighted logos and designs sent to us for reproduction. We assume no liability in any trademark, service mark or copyright infringement disputes. Should we determine the product may require a license to merchandise, we will require a copy of your authorization.

The designs displayed on this website are not intended for sale. They have been reproduced only as examples of the type and quality of products available.

All prices, specifications and terms of sale on this website are subject to change without prior notice. All orders are subject to approval by Orosilber and are not binding until accepted by us. We reserve the right to refuse any order at any time. All orders are subject to availability of materials and component parts. Orosilber shall not be liable for inability to ship any order(s) due to material or part shortages.

We are not liable for any typographical errors on this website. 

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